If the following situations occur after shopping on this website, users can apply for free product return or exchange service within 3 days after delivery (this website will charge a return or exchange fee depending on the situation).

The item is different from the item you ordered (only new, unopened items are accepted).
I want to change to another color after the product arrives (including the difference between the color of the product picture on the website and the actual color).
The product is found to be defective after arrival, such as electronic products that cannot be used normally (any damage caused by human factors will not be accepted).
After using the product, I found that the functions or specifications described in the product description are different from the actual situation.
Return costs: The customer is responsible for the return costs (including shipping costs and the price difference of replacing other products).
Return costs: Based on the delivery address, this website will bear the return costs of the designated service provider.
Service area: covers factories and commercial areas in Hong Kong Island, Kowloon and the New Territories (excluding outlying islands).
Return Request: This website will decide whether to return or exchange the product depending on the circumstances.
After use, you find that the function does not achieve the expected effect (for example, the sound of the earphone or speaker does not reach the ideal effect, etc.).

Return or exchange of opened and used products without special reasons.

Products or accessories related to personal hygiene (such as protective stickers, ear cotton, etc.) will not be returned or exchanged under any circumstances.

All return requests can be submitted through our Customer Service Online Platform. The customer must complete and sign the Refund Request Form and submit it to AsiaTech ( Far East) Co. Ltd as part of the return process.

If your return is accepted, we will refund your payment less an administrative fee by check within thirty days of submitting your refund request form.

AsiaTech ( Far East) Co. Ltd reserves the right of final decision. If you have any enquiries, you can inform us here.